Our Phone Access service gives you 24 hour access to your accounts from any touchphone. It's a free service, you only pay the cost of a local call*, regardless of where you ring from within Australia. (*Higher charges may apply for STD calls or calls from a mobile phone).
By simply calling from any touch tone phone and following the voice prompts, you can:
 | Check your Savings, Loan and Fixed Term Deposit account balances |
| Have your last five transactions read to you |
| Check if funds have been credited to your account |
| Transfer funds within your own account |
| Make a payment using BPAY |
| Obtain interest earned for the last financial year |
| Change your Access Code |
What number do I call to access Phone Access?
The number for Phone Access is 1300 369 900. You will be taken step by step through each action.
How do I register for Phone Access?
Registering for Phone Access is easy! Either contact us or register online. 
How do I use Phone Access?
Just pick up the phone and dial 1300 369 900. Then select your options and follow the instructions.
PRESS 1 To hear your balances of your savings accounts
PRESS 2 To make a bill payment using BPAY
PRESS 3 To check the last transactions on your account
PRESS 4 To transfer funds between selected accounts within the same membership
PRESS 5 To see if a personal cheque has been presented
PRESS 6 To obtain a balance of your Loan account or Investment account
PRESS 7 To access another membership
PRESS 8 For other ‘Phone-Access’ services This included a statement request, loan information, to ascertain interest earned and to change your access code
PRESS 9 If you would like to be transferred to one of our member service officers
What options are available in Phone Access?
Further options:
- Change Access Code
- Interest earned in last Financial Year
- Cheque transactions
What happens if I forget my access code?
You must notify Family First that your access code is not working or you have forgotten your access code. We will issue you a new access code after we have performed the appropriate identity checks. You will be required to change this code the next time you use Phone Access. We'll get back to you once we have your request - it's that easy!
Questions?
If you have any questions., please contact us. 
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