New Payments Platform (NPP)

Osko payments are changing how we transfer money

New Payments Platform (NPP) ... is now here for Family First members

Family First Bank members are now able to make and receive payments in real-time using just a mobile phone number, email addressor an Australian Business Number (ABN).

No longer will you be required to wait 24 – 48 hours for fund transfers to be settled with the new process taking around 6 seconds.

Family First Bank is a part of the New Payments Platform. This transforms the way we pay friends and family, businesses and government agencies and is considered world class in terms of payment processing.

Fast, convenient, simple and secure – Osko by BPAY and PayID will make banking easier.

  • It’s fast – Payments are made in real-time.
  • It’s convenient – No wait or delays. Available 24/7, 365 days a year
  • It’s simple – For those who participate, you’ll be required to register a PayID to send and receive payments using an email, mobile number or ABN instead of a BSB and account number. You can do this in internet and mobile banking as well as our banking app
  • It’s secure – Each payment needs to be approved before it can go through, giving you more security and control over the payment.



Frequently Asked Questions

  • What is the New Payments Platform?

    It’s a brand New Payment Platform that will allow Australians to transfer money from one account to another much more quickly, 24 hours a day, 7 days a week.

  • Who is behind the New Payments Platform?

    Thirteen of Australia’s leading financial institutions, including our payments provider Australian Settlements Limited (ASL), the Reserve Bank of Australia and the big four banks, have joined forces as the NPP Australia (NPPA) to fund, build and govern the New Payments Platform.

  • How secure is the New Payments Platform?

    The New Payments Platform is safe and secure as it is certified to the highest data security standards and monitored 24 hours a day, seven days a week. It also has very high security standards and capabilities that must be met by all connecting participants who are required to be regulated Authorised Deposit-taking Institutions. Australian banks have some of the more sophisticated fraud detection methods and technology and fraud levels in Australia are very low.

  • What is Osko?

    Osko by BPAY is a service built on the New Payments Platform. It will allow people to send and receive real-time payments to or from friends, businesses and the government using a BSB and account number or a PayID linked to their bank account.

  • What is a PayID?

    It’s a smart address for payments, created by linking a bank account to a recognisable and memorable piece of information used in everyday life, such as an email address or phone number. While the PayID can only link to one bank account at a time, accounts can have more than one PayID. A PayID can be a phone number, email address, ABN number or ‘organisation ID’ such as a company name. A PayID provides greater convenience and peace of mind as a customer no longer has to disclose their BSB and account number to receive payments.

Have more questions?

You can direct any further questions you have concerning NPP to one of our friendly Member Service Officers either by visiting one of our branches or calling us on 1300 369 900.

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