Contact Us.

Our friendly local team can help answer your questions, or connect with us through our online support.

General Inquiries

To arrange a call back from a member of our team, please fill in our contact form.

  • Privacy

    Before proceeding with this application, you should read our Privacy Notice which sets out key information about why we are collecting your personal information and how we use, disclose and secure it.
  • We need a few contact details


  • What can we help you with?

    To ensure the right person contacts you, please let us know if there is any particular matter that interests you:
  • Message (optional)

    To maintain the security and privacy of your information, please do not include any confidential or member / account specific information in your query

Contact Information

Contact Details
Phone 1300 369 900
Phone Access and general enquiries during business hours 1300 369 900
Email enquiries@familyfirst.com.au
Administration Office 1 Ordnance Ave, Lithgow NSW 2790

Business Numbers

Business Numbers
ABN 39 087 650 057
Australian Financial Services Licence & Australian Credit Licence No. 241068
BSB 802 207

Lending and Investments Centre

Lending and Investments Centre

1 Ordnance Ave, Lithgow NSW 2790
Hours

Mon, Wed, Thur, Fri: 9.00am – 5.00pm
Tues: 10.00am – 5.00pm

Branches

Lithgow Branch

Address: 148 Main Street, Lithgow NSW 2790
Hours

Mon, Wed, Thur, Fri: 9.00am – 5.00pm
Tues: 10.00am – 5.00pm

Bathurst Branch

Address: 75-77 William Street, Bathurst NSW 2795
Hours

Mon, Wed, Thur, Fri: 9.00am – 4.00pm
Tues: 10.00am – 4.00pm
Closed for Lunch Daily: 1.00pm – 1.45pm

Blackheath Branch

Address: 28 Govetts Leap Rd, Blackheath NSW 2785
Hours

Mon, Wed, Thur, Fri: 9.00am – 5.00pm
Tues: 10.00am – 5.00pm
Closed for Lunch Daily: 1.00pm – 1.45pm

Mudgee Branch

Address: The Gateway, 82 Church Street, Mudgee NSW 2850
Hours

Mon, Wed, Thur, Fri: 9.00am – 5.00pm
Tues: 10.00am – 5.00pm

Family First Credit Union

We make banking easy, with many ways to access your Family First Credit Union accounts.

About Family First

Family First Credit Union is different…

Our shareholders are you. We are your local Credit Union, here to support all of your banking needs. So come and experience local caring banking.

Recent news

  • Read more
  • Our most valued prize awarded throughout the year is no doubt our 'Wes Anderson Memorial Employee of the Year' named in honour of the late Wes Anderson who was General Manager of Family First for 28 years. See who won this most coveted award in 2020? Read more
  • For the latest developments in relation to the Northern Beaches COVID - 19 outbreak, please read on to see what impacts this may have on you. Read more

Are you experiencing financial difficulty?

Receive Help