Beyond Bank and Family First Merger Information

As we move closer to the member vote on our proposed merger with Beyond Bank, we want to ensure you have everything you need to feel informed and confident. We’ve mailed your Member Information Pack to you, but for your convenience it’s also available to download on this page. The pack explains the proposal in detail, outlines what it means for you, and answers common questions. We encourage you to take the time to review it carefully ahead of the upcoming vote, as your voice is an important part of shaping the future of Family First.

If you have additional questions, please call us on 1300 369 900, email us at GeneralEnquiries@familyfirst.com.au, or come into your local branch.

Beyond Bank is a customer‑owned bank whose vision closely aligns with Family First. Both banks share a focus on enriching members’ lives and strengthening the communities they serve. With combined assets of more than $11.3 billion, a branch network spanning 53 locations, and an award‑winning mobile app, the proposed merger will create a stronger member‑owned institution with the resources to meet future challenges.

Through its foundation, Beyond Bank has directed millions of dollars into community partnerships and programs over the past 15 years, demonstrating its commitment to giving back. As a leader in the co‑operative and mutual sector, Beyond Bank is in a sound financial position, reporting capital of $772 million, assets of $11.05 billion, and deposits of $8.3 billion as at 30 June 2025. Its stated purpose — to create and return value for members and communities, and through this help to change lives – reflects the same values that underpin Family First.

Beyond Bank serves more than 330,000 members nationwide, and the merger will extend its presence into the Central Tablelands while enabling Family First to benefit from Beyond Bank’s national reach. Members will gain access to a comprehensive service model across branches, call centres, internet banking, mobile banking, and mobile bankers.

Learn more about Beyond Bank

• Support of an Australian-based call centre with extended hours
• Access to over 50 branches across Australia offering specialised services
• Access to a broader and more competitive range of products and services
• Enhanced award winning technology
• Advanced fraud prevention technology
• Better resourced by the strength of an organisation with greater market influence
• Stronger community investment with B Corp certification, grants and partnerships
• Recognition of loyalty with access to Life Member Program benefits
• Expanded career opportunities for staff
• Business Banking services
• Greater financial education and wellbeing support