Beyond Bank and Family First Merger Information

As Family First moves closer to transitioning to Beyond Bank’s banking systems on 7 June 2026, it is important that members have access to clear and timely information about the changes ahead. Commencing 4 May, members will begin receiving a Major Member Communication (MMC), which provides essential information to support this transition.

The MMC outlines what members can expect as Family First transitions to Beyond Bank, including changes to membership, accounts and banking services. These changes will take effect from 7 June 2026, when Family First moves onto Beyond Bank’s banking systems.

The MMC booklet and related disclosure documents are available to view and download below. A set of frequently asked questions is also available here, offering additional guidance and support as Family First prepares for system integration.

Members who require further information or assistance are encouraged to contact Family First by calling 1300 369 900, emailing GeneralEnquiries@familyfirst.com.au, or visiting a local branch.

Beyond Bank is a customer‑owned bank whose vision closely aligns with Family First. Both banks share a focus on enriching members’ lives and strengthening the communities they serve. With combined assets of more than $11.3 billion, a branch network spanning 53 locations, and an award‑winning mobile app, the proposed merger will create a stronger member‑owned institution with the resources to meet future challenges.

Through its foundation, Beyond Bank has directed millions of dollars into community partnerships and programs over the past 15 years, demonstrating its commitment to giving back. As a leader in the co‑operative and mutual sector, Beyond Bank is in a sound financial position, reporting capital of $772 million, assets of $11.05 billion, and deposits of $8.3 billion as at 30 June 2025. Its stated purpose — to create and return value for members and communities, and through this help to change lives – reflects the same values that underpin Family First.

Beyond Bank serves more than 330,000 members nationwide, and the merger will extend its presence into the Central Tablelands while enabling Family First to benefit from Beyond Bank’s national reach. Members will gain access to a comprehensive service model across branches, call centres, internet banking, mobile banking, and mobile bankers.

Learn more about Beyond Bank

• Support of an Australian-based call centre with extended hours
• Access to over 50 branches across Australia offering specialised services
• Access to a broader and more competitive range of products and services
• Enhanced award winning technology
• Advanced fraud prevention technology
• Better resourced by the strength of an organisation with greater market influence
• Stronger community investment with B Corp certification, grants and partnerships
• Recognition of loyalty with access to Life Member Program benefits
• Expanded career opportunities for staff
• Business Banking services
• Greater financial education and wellbeing support