Changes To Office Hours

Changes To Office Hours

As a result of the significant reduction in members visiting our branches and offices, we have decided to continue operating under reduced hours for all Family First branches. Effective from Monday 11th October, our revised opening hours will be from 10am to 3pm for all locations. Please note that both Blackheath and Bathurst branches will also be closed for lunch between 1pm and 1.30pm.

We will still be available from 9am to 5pm via phone, just call us on 1300 369 900 or call your usual branch directly.

We have a number of convenient channels to service your banking needs such as Internet Banking, our Apple and Android apps, phone banking as well as our Visa Debit cards. If you would like assistance setting any of these up please give us a call.

Please also note that under the COVID re-opening roadmap announced by the NSW State Government, Family First is classified as a ‘critical retail’ business and will be open to all members, whether vaccinated or not. Mask wearing, QR check ins, social distancing and added hygiene measures remain mandatory. In the interest of the safety of both our staff and other members, please do not attend our branch if you are unwell.

We thank all of our loyal members for your patience and understanding as we work together to get through these challenging times.

Continue to stay safe!

Kind Regards,
Darryl Macauley
Chief Executive Officer

Family First Credit Union

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