Online Security FAQ's

The Internet is a vast, largely unregulated, network of computers that spans the world. There are no laws that embrace the Internet in its entirety. The security and protection of your personal information and online transactions is therefore of paramount importance.

Accordingly, we have adopted a range of security practices designed to safeguard your information from unauthorised access.
Equally, online security requires your informed and alert participation. There is a range of things you should do to minimise the risk of fraud.

We have placed the utmost importance in ensuring that your personal details, funds and account information remain secure from unauthorised access.

Family First employs banking industry standard 128-bit encryption of confidential data sent to and from this site to ensure that no information can be intercepted and read by others. Encryption scrambles the data that is sent to stop people who may try to tap into or hack into Internet communications. The closed padlock on the Internet Banking browser page indicates that the Internet Banking site is secure.

Tip: To check that you are using a secure web address, look at the root of the web address following the letters “http://”. In a secure site you will see “https:/”. The letter “s” signifies that you are accessing a secured address. Unsecured addresses do not include a “s” in the root address; they start with “http://”.

In addition, our system has various security features to safeguard your transactions and personal information. These include:

• secure login pages – your access information is encrypted (scrambled)
• member chosen access codes – you can change your access code at any time
• password anonymity – you are the only person that knows your access code
• the Internet Banking login page is unable to be cached – this means that your personal login information is erased when you leave the login page and cannot be retrieved by anyone else using your computer
• system lock after 3 attempts – if a user enters an access code incorrectly 3 times, Internet Banking will be locked and the account blocked. The system can be unlocked and your access code reset when Family First is contacted and the person is identified as the account owner
• timeouts for session inactivity – your Internet Banking session will time out after 5 minutes if there is no activity with your banking session

We have employed a range of security measures to help protect your personal information and transactions. These measures extend from data encryption to firewalls to automatic timeouts.

Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.  Learn more about our online security practices.

There are two things you should do:

• Become familiar with the types of online fraud you may experience.
• Adopt responsible practices in relation to the protection of your own personal information.

If you receive a suspicious email purporting to come from a financial institution:

• Contact the financial institution to verify the email
• Delete the email immediately and do not click on the link

If you have clicked on the link in the email:

• Please contact your financial institution to report the occurrence and have your Internet Banking access code re-set immediately.
• Perform a scan for possible viruses using your virus protection software. Should you require further information, please contact your software vendor.
• If you do not have anti-virus protection, we recommend that you do not use Internet Banking until you have up-to-date anti-virus protection.

Your member number (or user created login name) and access code identify you to Internet Banking. You must protect them at all times.

If you think that someone has accessed your member number and/or password you should:

• contact us to advise us of what has occurred immediately and we will reset your login details
• if outside business hours, login to Internet Banking and immediately change your password