Our Online Security Practices

About Our Online Security Practices

Our website provides users with a range of security practices.

  1. Firewalls
  2. Encryption
  3. Automatic Time-outs
  4. Incorrect Access Codeblock
  5. Last Login Time Check

Our Range of Security Practices

  • 1. Firewalls

    The Family First  website and Internet Banking service is protected by sophisticated firewalls with adaptive security algorithms (ASA) which maintain the secure perimeters between the websites and the Internet. This provides full firewall protection that conceals the architecture of the internal networks from the outside world including protection against attacks.

    The Family First website is hosted by one of Australia’s leading managed IT service providers: Rackspace.

  • 2. Encryption

    Whenever you use our Internet Banking service or submit information to us using one of the main online forms available on our website, your information is protected by banking industry standard 128-bit SSL (Secure Socket Layer) encryption. Encryption is a process of scrambling information using random mathematical algorithms ensuring that only the credit union can receive this information in an understandable format. SSL is a protocol developed by Netscape that enables a web browser and a web server to communicate securely. Security is provided in two different ways:

    • authenticating the web server to the client using a digital certificate; and
    • encrypting all information sent.

    You can identify whether the Internet Banking session is secure or encrypted when you see a padlock in the bottom right or top right corner of your browser window. Clicking on the padlock will also provide you with details on the Security Certificate pertaining to the encrypted session.

    The combination of the Family First Credit Bank’s SSL-enabled web server and a valid security certificate provides you with three things:

    • Authentication – You can be assured that the company that installed the certificate is the true owner of the website.
    • Message privacy – Using a unique session key, SSL encrypts all information exchanged between your computer and our web server. This ensures that personal information cannot be viewed if intercepted by unauthorised persons.
    • Message integrity – The data cannot be tampered with over the Internet.

    Data transmission of Family First’s main online forms are protected through the application of a SSL certificate provided by Comodo.

    ComodoA security verification image such as that displayed to the left will be on all our secure forms. This will verify the authenticity and encryption procedures associated with securing your information.

    The Comodo Web Server Certificate connects at 128 bit, 56 bit or 40 bit depending on your browser’s capability.

    The vast majority of computers use browsers more recent than Internet Explorer 6 or Firefox 2. If your browser is earlier than either of these, to secure the maximum 128 bit encryption provided by the Comodo Web Server Certificate we recommend that you update your browser.

    For more information on Comodo Web Server Certificates go to their site at www.comodo.com ^

  • 3. Automatic Time-outs

    For your further protection, our Online Banking system has been set to automatically “log out” after 20 minutes if your banking session remains unattended.

    This means that should you leave your computer for any reason for longer than 20 minutes whilst conducting an Internet Banking session, the system will end your session to ensure that no-one else can access your personal information in your absence.

  • 4. Incorrect Access Codeblock

    With our Internet Banking Service, after 3 incorrect attempts to enter your access code, access will be locked. This is to ensure that there is no unauthorised access to your account details.

    If your account becomes locked, it will then be necessary to contact us to request that your Internet Banking access be reinstated.

    To avoid incorrect access code attempts, we strongly recommend that you have a password of your own choosing which will be easy for you to remember and that you should also be aware that the access code is case sensitive.

    If you are still experiencing difficulties with your Internet Banking Service or our web page, please contact us and we will address any issues during normal business hours.

  • 5. Last Login Time Check

    Our Internet Banking system also provides you with information on the date and time of your last session.

    This allows you to check the most recent session each time you use Internet Banking to ensure that nothing is out of the ordinary.

Useful Links and Tools

About Online Security
Our Online Communication Practices
Improving your Online Security
Online Security FAQs
Online Security Risks
Our Online Security Practices

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