Deposits and Withdrawals

We make it easy to access your money with a range of ways to access your money

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Conduct all banking transactions or make an enquiry with one of our friendly staff members today. Rest assured that your interests are in good hands.

Personal Cheque Facility

Making a payment by cheque is simple, flexible and easy. Cheques are widely accepted and you don’t have to worry about carrying large quantities of cash.

Our cheque books come in books of 25, 50, 100 or on request 200. We can also provide you with a deposit book to enable you to deposit extra funds. Fees and charges apply to the use of your personal cheque facility.

Direct Debit and Credit

Make prearranged payments using Family First Bank’s direct debit service for reoccurring payments such as bills, credit card repayments, loan repayments and much more. Funds can be directly credited to your access account by providing your Account Number and BSB for payments such as your salary, pension/allowance and tax return.

Periodical Payments

This service enables you to make a reoccurring payment for an indefinite or fixed number of transaction on a weekly, fortnightly, monthly or quarterly basis.

Outgoing payments can be in the form of transfers to another member’s account or another financial institution. Payments can also be by cheque posted to an address you nominate or to a BPAY biller. Create your own periodical payments through Family First Credit Bank’s Internet Banking service.

Payroll Deductions

At Family First Bank, we encourage our members to budget and save. Speak to one of our friendly staff about arranging a regular payroll deduction to start paying off your loans and saving today. This service is offered at no additional charge.

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Cheque facility FAQ's

How long does it take to clear a cheque?
When you deposit a cheque to your credit union account it will usually take 3 working days to clear, but may take longer in some cases. Please note that you will not be able to withdraw any of the proceeds of a cheque until it is cleared.

Also, when depositing the cheque, you can ask for a special clearance on the cheque. When you do, we will tell you how long it will take to specially clear and the amount of any special clearance fee.
How Do I Stop Payment on a Cheque?
You can stop payment on a cheque by:
- ringing us with sufficient particulars to identify the cheque; we may insist on written confirmation; or
- writing to us, again, with sufficient particulars to identify the cheque.
You must, of course, do this before we have paid the cheque. A dishonour fee will be charged should the cheque subsequently be presented.
When Can We Dishonour or Not Pay on Your Cheque?
We can dishonour your cheque or not pay on it if:
- you have insufficient funds or available credit in your account to cover the cheque;
- you have not drawn up the cheque clearly so we are unsure what you want to do;
- the cheque is ‘stale’, that is, the date of the cheque is more than 15 months ago;
- we have notice of your death or mental incapacity; or
- the signature differs from that registered.

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Any advice or information on this site does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please review our Account & Access Facility Conditions of Use and Financial Services Guide before acquiring the product.