Family First Credit Union has a range of services to make accessing and managing your money as simple as possible. We offer a wide range of access services so you are able to manage your money 24 hours a day, 7 days a week.

Internet Banking

Our internet banking option allows you to control your accounts from the comfort of your own home or workplace, with access 24 hours a day, every day through our website.

  • Transfer money between your accounts
  • BPAY your bills and make transactions
  • View account statements

Phone Banking

Phone banking is a convenient way to directly access your account 24 hours a day, everyday, using your telephone.

  • Check your account balances, recent transactions and other information
  • Pay bills using BPAY
  • Transfer funds between accounts


Family First Credit Union have a range of cards to suit your needs. Use a Visa Debit Card to access your own funds.

  • Access most ATM networks
  • Access at millions of EFTPOS merchants worldwide
  • VISA brand accepted worldwide
  • 24/7  access to your funds
  • tap ‘n go with all cards having paywave facility enabled


Family First Credit Union cardholders are able to transact at over 10,000 Direct Charge Fee Free ATMs throughout Australia. This includes ATMs owned by the major 4 banks – CBA, Westpac, NAB and ANZ.

  • Get out up to $1,200 daily limit from ATMs
  • cards are able to be used in overseas ATM’s
  • your PIN can be changed at any branch at a PIN Change Terminal


The most convenient and easy way to pay your bills to over 50,000 different billers. You can BPAY via:

  • Internet & Mobile banking
  • Phone banking
  • take your bill to your local branch  to pay your bill  over the counter

New Payments Platform (NPP)

Make payments in real-time using just a mobile phone number, an email address or an Australian Business Number (ABN)

  • It’s fast – payments are made in real-time
  • It’s convenient – no wait or delays, available 24/7, 365 days a year
  • It’s simple – for those who participate when the services become available, you’ll be able to register a PayID to send and receive payments using a mobile number, an email address or an ABN instead of a BSB and account number
  • It’s secure – each payment needs to be approved before it can go through, giving you more security and control over the payment


Bank@Post allows you to access your personal accounts from over 3,300 Australia Post outlets around Australia.

  • Deposit cash or cheques
  • Withdraw cash
  • Obtain a balance, post a transaction

Family First Credit Union

We make banking easy, with many ways to access your Family First Credit Union accounts.

About Family First

Family First Credit Union is different…

Our shareholders are you. We are your local Credit Union, here to support all of your banking needs. So come and experience local caring banking.

Recent news

  • All the details you need to know to take part in this years Annual General Meeting! Read more
  • IMPORTANT INFORMATION - Effective from Monday 11 October 2021, reduced operating hours will continue for all branches and offices of Family First. Read more
  • What did the Reserve Bank discuss at their October 2021 Monetary Policy meeting? Read more

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