Phone Banking Guide and FAQ

If not all your questions are answered below you can contact our friendly member service officers on 1300 369 900

What number do I call to access Phone Access?

The number for Phone Access is 1300 369 900. You will be taken step by step through each action.

How do I register for Phone Access?

Registering for Phone Access is easy! Either contact us or register online.

How do I use Phone Access?

Just pick up the phone and dial 1300 369 900. Then select your options and follow the instructions.

  • PRESS 1 To hear your balances of your savings accounts
  • PRESS 2 To make a bill payment using BPAY
  • PRESS 3 To check the last transactions on your account
  • PRESS 4 To transfer funds between selected accounts within the same membership
  • PRESS 5 To see if a personal cheque has been presented
  • PRESS 6 To obtain a balance of your Loan account or Investment account
  • PRESS 7 To access another membership
  • PRESS 8 For other ‘Phone-Access’ services This included a statement request, loan information, to ascertain interest earned and to change your access code
  • PRESS 9 If you would like to be transferred to one of our member service officers

What options are available in Phone Access?

Further options:

  • Change Access Code
  • Interest earned in last Financial Year
  • Cheque transactions

What happens if I forget my access code?

You must notify Family First that your access code is not working or you have forgotten your access code. We will issue you a new access code after we have performed the appropriate identity checks. You will be required to change this code the next time you use Phone Access. We’ll get back to you once we have your request – it’s that easy!

Family First Credit Union

We make banking easy, with many ways to access your Family First Credit Union accounts.

About Family First

Family First Credit Union is different…

Our shareholders are you. We are your local Credit Union, here to support all of your banking needs. So come and experience local caring banking.

Recent news

  • In what has been the strangest year on record, warmest of seasons greetings over the festive period ... stay safe and enjoy the comfort of your friends and family. Look further to see our early closing times on Christmas Eve and New Years Eve. Read more
  • Our most valued prize awarded throughout the year is no doubt our 'Wes Anderson Memorial Employee of the Year' named in honour of the late Wes Anderson who was General Manager of Family First for 28 years. See who won this most coveted award in 2020? Read more
  • For the latest developments in relation to the Northern Beaches COVID - 19 outbreak, please read on to see what impacts this may have on you. Read more

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