Our Online Communication Practices

Family First Credit Union will never ask for your password or account details to be disclosed via a link within an email message.

About Our Online Communication Practices

If you receive an email of this nature, please disregard the email, delete it from your computer and notify Family First.

To safeguard your personal information, we have adopted the following communication practices.

  • We will never ask for your Internet Banking login details or credit card details via phone or email.
  • We will never send you a link to Internet Banking via email.
  • We will never request that your Internet Banking password be communicated to us in any form (Not even our staff know your password).
  • Any changes to the web address or to our access sites will only ever be communicated via our authorised website or other formal means.
  • We will always identify external links to third party websites; we will make these links explicit so that you can see what you are clicking on.

Furthermore, we will ensure we are always compliant with all online communication legislation and relevant codes of practice. In particular, we will abide by the requirements of the Spam Act 2003 and will ensure that:

  • we secure your consent to receiving any commercial electronic messages (as defined by the Spam Act 2003)

(At present we do not contact members via email)

Useful Links and Tools

Family First Credit Union

We make banking easy, with many ways to access your Family First Credit Union accounts.

About Family First

Family First Credit Union is different…

Our shareholders are you. We are your local Credit Union, here to support all of your banking needs. So come and experience local caring banking.

Recent news

  • In what has been the strangest year on record, warmest of seasons greetings over the festive period ... stay safe and enjoy the comfort of your friends and family. Look further to see our early closing times on Christmas Eve and New Years Eve. Read more
  • Our most valued prize awarded throughout the year is no doubt our 'Wes Anderson Memorial Employee of the Year' named in honour of the late Wes Anderson who was General Manager of Family First for 28 years. See who won this most coveted award in 2020? Read more
  • For the latest developments in relation to the Northern Beaches COVID - 19 outbreak, please read on to see what impacts this may have on you. Read more

Are you experiencing financial difficulty?

Receive Help